Compensation and Benefits

Key job responsibilities
Professionals your responsibilities will be:
• Receive and resolve inquiries primarily via cases and emails from employees.
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.
• Resolve such inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.
• Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee’s changing needs.
• Use high judgement, critical thinking and rationale to balance process adherence with employee’s needs to analyze and decide on suitable resolutions
• Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.
Basic qualifications/ experience
• A bachelor’s degree or +1 year of experience working on Benefits.
• Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
• Minimum of 1 years of experience contact center/ contact handling position
• Willingness to work in contact center / Help desk environment
• Strong attention to detail and good interpersonal skills
• Strong decision making and problem-solving skills
• Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
• Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
• Ability to multi-task and agility to change in fast-paced dynamic environment
• Proficient with MS Excel, Word, email writing
Preferred qualifications/ experience:
• Experience in HR/HR shared services
• Knowledge of Six Sigma methodology and tools
• Bachelor’s degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development.

• Educación mínima: Educación Técnico/Profesional
• 1 año de experiencia
• Idiomas: Inglés